cx baji's Privacy Policy

1 Introduction and Scope

This privacy policy applies to all services, websites, and related activities of the cx baji platform. When you register, log in, or use any service on cx baji, you are considered to have voluntarily accepted the terms of this policy.

cx baji places the highest importance on user privacy. This document makes clear what types of information are collected, the purposes for which they are used, and the steps taken to protect your information. You will be notified in advance of any changes to this policy.

For full details on our overall terms of service, please read the Terms and Conditions page, which contains a complete description of user rights and responsibilities.

2 What Information Is Collected

2.1 Information You Provide Directly

Information you provide during registration, login, or profile completion is collected. This includes:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Password (stored in encrypted form)
• Information linked to your payment method (such as your bKash or Nagad account number)
• Documents required for identity verification

2.2 Automatically Collected Information

When you use the cx baji platform, certain information is recorded automatically:

• Device type, operating system, and browser version
• IP address and approximate location
• Session duration, page views, and usage patterns
• Information collected through cookies and similar tracking technologies
• Transaction history — records of deposits, withdrawals, and bets

2.3 Information Received from Third Parties

Relevant information may be received from authorised third-party service providers for the purpose of payment processing or identity verification. However, this information is used only for the specified purpose and is not stored beyond that need.

3 Purposes for Using Information

cx baji uses collected information only for the following purposes:

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals and maintaining transaction history
• Ensuring platform security and preventing fraud
• Providing customer support and resolving issues
• Analysing service usage to improve the user experience
• Notifying users of relevant offers and updates (only with consent)
• Age verification for 21+ and enforcement of responsible gaming policy

cx baji never sells your personal information to advertisers or unrelated third parties.

4 Data Disclosure and Sharing Policy

4.1 Permitted Circumstances

cx baji may share necessary information with third parties only in the following limited circumstances:

• Payment processing: Information required to complete transactions via bKash, Nagad, and Rocket is shared securely with the relevant payment gateway.
• Technology partners: Contracted technology service providers may process limited and specific information to maintain service quality.
• Game studios: Minimum necessary information may be transmitted when participating in live games operated by game providers such as Evolution or Pragmatic Play Live.

4.2 Prohibited Uses

cx baji never sells, rents, or exchanges your personal information. Providing information to any marketing company or data broker is a clear violation of this policy and is strictly prohibited.

5 Data Protection and Security Measures

cx baji uses SSL encryption technology to keep all data transfers secure. Stored information is also kept in encrypted form and only authorised staff can access it within the necessary limits.

Security measures include:

• SSL/TLS encryption — all communications are secured
• Two-factor identity verification (OTP-based)
• Regular security audits and vulnerability testing
• Automated monitoring to detect suspicious transactions
• Restricted access — staff can only view information required for their role

In the event of any security breach, cx baji will promptly notify the affected users and take the necessary steps.

6 Cookies and Tracking Technologies

cx baji uses cookies to improve platform functionality and personalise the user experience. Several types of cookies are used:

• Essential cookies: Required for login sessions, language preferences, and security — these cannot be disabled.
• Functional cookies: Used to remember your preferences, such as your chosen game type.
• Analytics cookies: Help analyse platform usage patterns to improve the service.

You can control or delete cookies from your browser settings, but disabling certain essential cookies may limit platform functionality.

7 Data Retention Period

cx baji retains your information only for as long as is needed to provide the service or meet legal obligations. Generally:

• Account information: throughout the period the account is active, and for a specified legal period after it is closed
• Transaction records: for the period required by financial regulatory requirements
• Logs and analytics data: for a limited period based on necessity
• Support communication history: for a reasonable period after an issue is resolved

Once the retention period ends, information is securely deleted or anonymised.

8 User Rights

Every user registered on the cx baji platform has the following rights regarding their own information:

8.1 Right to Access

You can request to know what information cx baji holds about you. This request can be made through the support channel.

8.2 Right to Correction

If your account contains incorrect or outdated information, you can request that it be corrected. This can be done through account settings or via the support team.

8.3 Right to Deletion

In certain circumstances, you may request that your account and related information be deleted. However, some information may need to be retained for a set period due to legal obligations.

8.4 Right to Restrict Processing

You may request that your information be used in a limited way for specific purposes, particularly regarding marketing communications.

For details on rights related to responsible gaming and self-exclusion, please visit our Responsible Gaming page.

9 Minors and Age Verification

All services on cx baji are for persons aged 21 or above only. Age is verified at the time of registration and identity documents may be requested if needed.

If a person creates an account using false information, cx baji reserves the right to cancel that account and all its transactions. Information from persons under 21 is not knowingly collected; if any such information is accidentally collected, it will be deleted immediately.

10 Third-Party Connections and External Links

The cx baji platform may have technical connections with game studios or payment service providers. These third parties have their own privacy policies, and cx baji is not responsible for their data use practices.

When transacting via bKash, Nagad, or Rocket, the respective payment service's own policy also applies, governed by their respective terms and conditions.

11 Policy Changes and Updates

cx baji may update this privacy policy based on changes to its services or legal requirements. Registered users will be notified by email or through the platform before any significant changes take effect.

If you continue using the platform after a change is published, you are considered to have accepted the updated policy. It is therefore recommended that you visit this page regularly. For more information about cx baji, visit the About Us page.

12 Contact Us

For any questions, requests, or complaints regarding this privacy policy, please contact the cx baji support team. Our support team is available 24 hours a day, 7 days a week in both Bangla and English.